All products (except for lingerie) can be changed as long as they are returned in the original selling conditions, hence not used or worn, with intact packaging, any packing materials and guarantee seals.
It is possible to change products by and no later than 30 days:
Products can be replaced with the same item in a different size or colour. Otherwise, if the customer wants a different item, it is possible to receive a coupon (with the same value of the product that must be changed) that can be used on the e-commerce site.
Discounted products can be changed at the same conditions as stated above but only with other discounted products belonging to the same product category.
Shipping fees are always borne by the customer, unless returns are caused by faulty products or by order’s mistakes made by WOVO itself.
Total or partial order refunds are possible only if products are:
Once the wrong, damaged or faulty product is received, WOVO will consider the actual state of the product. Then, it is possible to proceed with one of the following options at the discretion of the customer:
Shipping fees for wrong, damaged or faulty products are borne by WOVO.
WOVO reserves the right to refuse returns that have not been properly authorized by the customer care. In this case, the parcel will be returned to the customer at his/her own expenses.