RETURNS & REFUNDS
For any reason, customers can return their order, either entirely or partially. Items can be returned for a size/colour exchange upon availability or for a refund within 14 working days from the date of delivery of the parcel.
Items must be returned in the same original conditions, not worn or washed, with the original return tag/security seal still attached and neatly packed.
Returns are not accepted for discounted products although we can exchange the product for items in the same category of sale.
Customer can choose between the following options:
Items can be exchanged for the same model in a different size or colour, if available.
Shipping fees for all accepted exchanges will be paid by the customer.
Refunds consist of the total of merchandise purchased, including cost of shipping.
All refunds are made in Euros (€). Possible differences in the refunded amount may occur due to fluctuations in daily currency exchange rates and will not be refunded.
Refund will be made within 14 days from the arrival date of the returned item/s at our head office.
– For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 business days.
– When a PayPal transaction is refunded, money returns on customer’s PayPal account or credit/debit card. How and when money is refunded depends on the original payment. Customers can check the status of the refund at any time, by logging into their PayPal account.
– Refunds of orders made by bank transfer will only be completed to the original bank account used to make the purchase within 48 working hours after processing of the returned parcel, and only after receiving the bank details from customers.
How to proceed:
Returns in store
Customers can request a return directly in WOVO store in Milan. Request a change in size/color if available. Changes with different items are possible
Return via email
If customers wish to return an item, they should contact the Customer Service (firstname.lastname@example.org) staff and request a return authorization.
Please note that WOVO will not accept liability for goods that are returned with no authorization by our staff.
TERMS AND CONDITIONS OF RETURN
Customers are kindly invited to carefully follow the return policy of wovostore.com, briefly summed up below.
– Item(s) can be returned only for the following reasons: refund and colour/size exchange.
– Item(s) must be returned in its(their) original conditions, neatly packed and with all return tags/security seal still attached.
– The returned item(s) should have not been worn, washed or altered.
– Item(s) must be returned with all original tags/security seals, wrapping and all related accessories (dust bag, covers, bijoux, etc.) received at time of delivery.
TERMS AND CONDITIONS OF REFUND
If item(s) are damaged or incorrect upon delivery by WOVO customers are kindly asked to follow the same return instructions as explained above. Customers are also kindly asked to provide detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of WOVO.
Refunds should be packed in the original shipping box provided by WOVO and include a copy of the original invoice.
Once items have been returned and approved by our customer service team, we will process the refund within 14 working days upon arrival.
WOVO reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of wovostore.com. In these cases, WOVO can return the box to the sender at the original shipping address. In case WOVO accepts returns that were not authorized or not in compliance, WOVO can withhold the 10% of the value of the returned item from the refund.
Our latex garments are crafted by hand with love and care.
Please allow a minimum of 15 working days for your order to be despatched.
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